Privacy Policy for Service Users

CaptchaFox is a privacy friendly Service provided by Scoria Labs GmbH ("us", "we", or "our") to help our customers (website and service operators) detect and safeguard their websites and services against undesired automation access and attacks.

This Privacy Policy applies to registered users of the CaptchaFox portal (https://portal.captchafox.com) and visitors of the CaptchaFox website (https://captchafox.com) and other websites owned and operated by us.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, geo-location data and other diagnostic data.

Tracking & Cookies Data

Cookies are small text files that are stored on a user's device and contain data related to website interactions, serving various purposes such as enhancing functionality, personalizing content, and tracking user behavior.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you want to learn more about cookies, or how to control, disable or delete them, please visit https://www.aboutcookies.org. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We only use cookies for the purposes set out below:

• Functional Cookies

  These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  Name	Purpose	Type	Duration
  CFSESSION	Identifies your session for user logins and account management	First Party Session Cookie	2 days

• Performance Cookies

  These Cookies are used to collect and analyze data about how visitors interact with the site.

  We do NOT use performance cookies on our sites.

• Personalisation Cookies

  These Cookies are used to tailor the website experience to individual users based on their preferences and interests.

  We do NOT use personalisation cookies on our sites.

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Services
• To notify you about changes to our Services
• To allow you to participate in interactive features of our Services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Services
• To monitor the usage of our Services
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
• For internal record keeping and administrative purposes

Legal Basis for Processing Personal Data under the GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

Your Rights under the GDPR

We are committed to maintaining the confidentiality of your personal data and ensuring that you can exercise your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data.The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
• Request correction of the Personal Data that We hold about You.You have the right to have any incomplete or inaccurate information We hold about You corrected.
• Object to processing of Your Personal Data.This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
• Request erasure of Your Personal Data.You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
• Request the transfer of Your Personal Data.We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
• Withdraw Your consent.You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

We may share your Personal Data with third-party service providers who assist us in providing and improving our Services. These include storage providers, hosting and service providers, IT service providers and payment processors. We have contracts with these providers that require them to comply with the GDPR. We may also disclose your information if required by law or to protect our rights and property.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other Personal Data.

Web analytics

We use Simple Analytics for web analytics. The service provider is the Dutch company Simple Analytics B.V., Jacob van Lennepstraat 78 H, 1053 HM Amsterdam in the Netherlands.
Simple Analytics is a cookie-free web analysis software that is integrated on the server side. NO cookies or IP addresses are processed and stored.
The service gives us insights about users in general, but not about specific users, as no tracking takes place and no personal data is stored.
Information about the data processed through the use of Simple Analytics can be found in the documentation.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your Personal Data is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

• Stripe

  Their Privacy Policy can be viewed at https://stripe.com/privacy

Subprocessors

Business Transfer

If Scoria Labs GmbH is involved in a merger, acquisition or asset sale, your Usage Data may be transferred. We will provide notice before your Usage Data is transferred and becomes subject to a different Privacy Policy.

Security

We take appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, or misuse. We regularly review and update our security measures to ensure the ongoing confidentiality, integrity, availability, and resilience of our systems and services. Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you by email or through our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Responsible for data processing: Scoria Labs GmbH
Address: Agnes-Bernauer-Str. 151, 80687 München, Germany
Email: privacy@captchafox.com