Frequently Asked Questions

If you have a question that's not answered below, reach out to us via email. We'll get back to you in 24 hours or less.

Requests count the actions a user initiates during verification and refers to a call to the CaptchaFox API like generating a new challenge or evaluating a request.

Yes, you can add multiple sites depending on the plan and they all share your monthly requests. When they are no longer enough you can quickly and easily switch to a larger plan.

Yes, you can test CaptchaFox once for 7 days for free. Before the trial period expires, you will be notified by us via email.
If you are pleased with our service, we will automatically charge your credit card after the trial period.
If not, you can delete your account and you will never hear from us again.

We don't charge for occasional usage spikes, nor do we shut down your account if you reach your plan limit early. There are no surprise fees or extra charges, just fair prices.

Instead, if you exceed your limit, we'll contact you to update your account. From there, you can decide whether to upgrade or cancel your account.

For payment, a credit card is deposited during registration and used for payment processing via Stripe after the trial subscription expires. In case of a failed charge, you will receive an email to update the card information.

After deleting an account, the stored payment profile and payment method will be removed in Stripe and never charged again.

CaptchaFox offers official integrations for React, Angular, Vue.js, WordPress, Solid.js, and more. If an integration you require is not yet available, please contact us.

The registered office of Scoria Labs GmbH is in Germany. This results in the following for the calculation of sales tax:

Customers from Germany will be charged the sales tax. It can of course be claimed as input tax.

Customers from other EU countries who provide a valid sales tax identification number will receive invoices without German sales tax according to the reverse charge procedure. For invoices issued once, no VAT identification number can be provided retroactively - this is only possible for future invoices.

Customers from the rest of the world will receive invoices without the German VAT. In case of doubt we need a company certificate.